Welcome to Hear Fresh

We are currently exclusively offering home visiting services which means our wax removal is done from the comfort of your own home! We are currently travelling to the below areas. When booking your appointment please be sure to include your current address and if this is outside of our natural travel area we will be in touch to discuss your options further.

• Berwick 3806
• Pakenham 3810
• Beaconsfield 3807
• Upper Beaconsfield 3808
• Emerald 3782
• Officer 3809
• Clyde North 3978
• Narre Warren 3804/3805
• Cranbourne 3977
• and surrounding areas

Appointments are charged at $150 however you will receive a full refund if the clinician recommends not proceeding for your safety.

While wax softening drops (cerumenolytics) aren't a requirement, the majority of our clients feel more comfortable using them for 2-3 days prior to their appointment and this usually improves comfort during the micro-suction procedure. We prefer the Clean Ears brand however encourage you to use whatever wax softeners you have on hand or even olive oil.

Wax management is rarely uncomfortable or painful as we don't touch the structures of the ear however it certainly can feel unusual having someone working in your ear canal! Our clinicians are very experienced, will always prioritise your comfort and will pause as many times as needed.

At this stage we see children aged 16+ however are happy to discuss your child's needs on a case by case basis. The child does need to be able to reliably sit still and manage the loud suction noise.

You do NOT require a referral to visit Hear Fresh however we are always happy to keep your GP informed of the outcomes of your visit.

Unfortunately wax management is not covered by Medicare or Private Health Insurance.

Currently we can typically see clients within 48 hours to one week but this can change depending on demand. For the day of your appointment, we pride ourselves on running consistently to schedule as we know your time is as precious as ours. While sometimes a short wait is unavoidable (particularly with travel times) you are unlikely to be waiting for an extended time and if we are going to be later than 15 minutes we will phone to update you.

Payment is made upon booking online however on request we will also accept bank transfer.

Hear Fresh Privacy Policy

Who We Are

Our website address is www.hearfresh.com.au  This website is owned and operated by Hear Fresh Pty Ltd ABN 57 680 598 574. We are bound by the Privacy Act 1988, Australia, which sets out a number of principles concerning the privacy of individuals.

Effective Date: October 2024

At Hear Fresh (“we,” “us,” or “our”), we are committed to the privacy and confidentiality of our patients and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose and protect your personal information when you use our services, website, or interact with us. This is in accordance with relevant privacy laws and regulations.

1. Information We Collect

We collect personal information that is necessary to provide our services and operate our business. This information may include:

• Personal Identification Information: Name, address, email, phone number, DOB, and other identifiers.
• Health Information: Assessment outcomes, medical history, and any information relevant to your hearing health care.
• Payment Information: Credit card or other payment details, billing information.
• Online Information: IP address, browser type, operating system, browsing behaviour, and cookies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing Cerumen Management Services: To assess your ear health, recommend treatments and deliver products and services.
• Communicating with You: To respond to your enquiries, send appointment reminders, provide updates and notify you of any changes to our services.
• Processing Payments: To securely process payments for services and products.
• Improving Our Services: To enhance the quality of our services through research, feedback and improving our website functionality.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We will not sell or share your personal information with third parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in delivering services (ie; payment processors, IT support).
• Healthcare Providers: With your consent, we may share relevant health information with other healthcare providers involved in your care.
• Legal Requirements: We may disclose your personal information if required by law or to comply with legal processes, such as a court order or subpoena.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Security of Your Information

We implement security safeguards to protect your personal information against unauthorised access, theft, loss or alteration. These safeguards include;

·        Physical security measures for our premises and records

·        Technological   security measures such as encryption, secure servers, and access control protocols.

·        Staff training on privacy policies and procedures.

5. Your Rights

You have the right to:

• Access Your Information: Request a copy of the personal information we hold about you.
• Correct Your Information: Request corrections to inaccurate or incomplete personal information.
• Delete Your Information: Request the deletion of your personal information, subject to legal obligations.
• Withdraw Consent: Withdraw your consent to our use of your personal information at any time.

To exercise any of these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve your browsing experience. You can manage your cookie preferences through your browser settings.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practice or legal requirements. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, how we handle your personal information or wish to access or amend your personal information, please contact us at reception@hearfresh.com.au.

Protecting your privacy and confidentiality is a fundamental commitment at Hear Fresh. We strive to handle your personal information responsibly and transparently to maintain your trust in us.